Non-verified customers
Are there any additional restrictions for unverified accounts?
The unverified account may be used only within the Eurozone (countries, where Euro is the official currency).
In addition, unverified account users may not:
How can I top-up an unverified account?
You can top-up unverified account:
Account can be topped up three times per day with a maximum limit of 150 EUR per month.
What is the difference between verified and non-verified account?
A non-verified customer is an individual who has not completed the client identification procedure and who, in comparison to a verified customer, has significantly lower loading, cash withdrawal, payment and balance limits.The verification procedure can be done in the 1PayApp client portal by uploading copies of documents that prove the individual’s residence (for example, a utility bill) and identity.
A verified customer is an individual who has completed the client identification procedure. After successfully completing the client identification process, a non-verified customer becomes verified and can fully enjoy all the features and benefits of the card.
To view Verified and Non-verified account comparison, please visit this site: https://www.1PayAppcard.com/private/blog/verified-and-non-verified/
One of the cornerstones of the operations of the 1PayApp card and account issuer “Prepaid Financial Services Limited” is the safety of services and operational development. In conformity with the regulatory enactments of the European Union and the procedures of preventing money laundering, any institution that performs financial transactions must be capable of identifying the origin and flow of its funds. As a result, checking the true identity of the corresponding persons is required.
How can I become a verified customer?
Please, follow the account verification instructions written in this blog article:
https://www.1PayAppcard.com/private/blog/how-to-verify-your-1PayApp-card/
If you need additional help, please contact our customer support team by e-mail cardservices@1PayAppcard.com.
Why is additional verification of my personal data needed?
One of the cornerstones of the operations of the 1PayApp cards issuer “Prepaid Financial Services” is safety of services and operational development. In conformity with the regulatory enactments of the European Union and the procedures of preventing money laundering, any institution that performs financial transactions must be capable of identifying the origin and flow of its funds. As a result, checking the true identity of the corresponding persons is required.
Therefore, unverified clients, in comparison with verified ones, have significantly smaller limits for using the 1PayApp account – deposits, payments, operating and card account balance.
How can I become a verified customer?
Suspending or closing your account
You can top-up unverified account:
Account can be topped up three times per day with a maximum limit of 150 EUR per month.
Can I open an account, if I am not a European citizen?
Accounts can be opened by European Union, European Economic area,
Lichtenstein, Iceland and Norway residents.
How can I change my profile details?
Where is my sort code?
Do I have a unique account number?
Where I can find my account number?
What is the validity period of the card?
Can I apply for an additional card?
How will I receive my 1PayApp prepaid Mastercard?
How can I activate and start using the card?
What payment details I have to provide to make euro SEPA transfer to my 1PayApp account?
In order to make euro SEPA transfer to your 1PayApp card account, following payment details should be provided to money sender:
Where are the operating accounts of the prepaid cards really located?
The issuer of 1PayApp prepaid Mastercard payment cards is Prepaid Financial Services (PFS). The 1PayApp prepaid Mastercard payment card service is provided by Prepaid Financial Services’ payment system, and card operating accounts are held at Irish Allied Banks, p.l.c., registered in Ireland. This is a universal bank that has been providing a wide range of banking services for 50 years, and whose operation is supervised in accordance with EU regulations.
Who issues 1PayApp accounts with prepaid Mastercard payment cards?
How can I apply for a 1PayApp account and prepaid card?
You can order 1PayApp prepaid Mastercard in our webpage:
https://my.1PayAppcard.com/auth/signup/private
Fill the application form and get an email with card ordering reference number and approximate card delivery date.
What is a prepaid card and how does it differ from other payment cards?
What is an IBAN?
IBAN (International Bank Account Number) is a client’s international account number that is in accordance with European Union standards. This number allows you to identify the country and account of the payee, as well as to determine whether the specified beneficiary’s account number is correct.
Each 1PayApp prepaid card cardholder has his unique IBAN account number. Cardholder can find his account number in his online bank under the section my card.
Where are the operating accounts of the prepaid cards really located?
SEPA (Single Euro Payment Area) payment is a payment within Europe in euro currency. The payment can be made between 28 member states of the European Union (Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Greece, Croatia, Estonia, Ireland, Italy, Cyprus, Latvia, United Kingdom, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, Spain, Hungary, Germany, Sweden) as well as Iceland, Liechtenstein and Norway.
1PayApp prepaid card holders can receive and make euro SEPA payments.
How can I exchange Virtual Currency?
Virtual Currency Exchange service will be provided through ADVANCED SOFT OU Licence number:
FVT000387 issued by Estonian Financial Intelligence Unit (FIU)
How long does it take to load money through a SEPA transfer?
Up to 2 working days.
Can I use 1PayApp card in car rental agencies?
No, 1PayApp cards cannot be used where offline POS are needed for transaction,
like automated gas stations, in-flight shopping, etc.
How can I apply for a 1PayApp account and prepaid card?
Each 1PayApp prepaid Mastercard payment card holder
is free to use their funds within the framework of the determined limits.
More information on limits can be found in Pricing section:
https://www.1PayAppcard.com/private/pricing/
Can I receive my salary on 1PayApp account?
Yes, certainly. Each 1PayApp prepaid card has linked to unique IBAN account,
which could be provided to your employer.
Can I withdraw cash from my card account?
Yes, certainly. You can withdraw cash from your 1PayApp prepaid Mastercard account at any ATM where the Mastercard acceptance logo is displayed. Moreover, throughout the entire Eurozone, regardless of whether an ATM belongs to a specific bank group, if the Mastercard acceptance logo is displayed, cash can be withdrawn for a fixed fee – EUR 4.00.
Can I use my card at all points of sale and ATMs?
With a 1PayApp prepaid Mastercard you can pay at any point of sale where the Mastercard
acceptance logo is displayed – there are over 35 million such points around the world.
You can withdraw cash from over 2 million ATMs worldwide – where the Mastercard
acceptance logo is displayed.
Can I transfer funds to other people from my 1PayApp card account?
If you are verified client then, you can make outgoing euro SEPA payments as well as payments
from 1PayApp account to another 1PayApp account
Who can transfer funds to my 1PayApp account?
If you are a verified user, anyone can transfer funds to your account – relatives, friends, employer, etc.
However, in conformity with the relevant regulatory enactments and for the purposes of the prevention of money laundering, we may ask you to present additional information about the origin of these funds.
Can I use this card to pay for goods and services online?
If you are a non-verified client, you can shop online in EU countries only. If you are verified client you can make online purchases worldwide. All online purchases are secured against fraud with Mastercard 3D secure system.
Can I book flights or hotels, rent a car, etc. with 1PayApp account?
Booking is possible if payment is made immediately. If, however, a certain amount of funds
is required to guarantee a reservation, then a credit card will be needed.
(Loading by voucher is temporarily unavailable)
How many vouchers can I load per day?
Accounts can be opened by European Union, European Economic area,
Lichtenstein, Iceland and Norway residents.
What is SEPA payment?
SEPA (Single Euro Payment Area) payment is a payment within Europe in euro currency. The payment can be made between 28 member states of the European Union (Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Greece, Croatia, Estonia, Ireland, Italy, Cyprus, Latvia, United Kingdom, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, Spain, Hungary, Germany, Sweden) as well as Iceland, Liechtenstein and Norway.
1PayApp prepaid card holders can receive and make euro SEPA payments.
How can I load my account with a voucher I have acquired?
In order to load 1PayApp account by voucher, please login into your online bank and find out section “Load”. Choose section “Load” / “Load funds” by voucher and enter voucher code. 1PayApp account will be loaded automatically.
How long are vouchers valid?
Vouchers are valid for 90 days from the date of purchase.
This means that the voucher must be used to load your card’s account during this period.
Are there any restrictions for the use of vouchers to load your 1PayApp’s account?
By complying with PFS’s internal regulations and procedures for the prevention of money laundering, one’s account may be loaded with a maximum of three vouchers per day. Voucher loading amount depends on your status: verified or unverified.
What is the fee for loading a card with a voucher?
The fee is 5.5% of the value of the voucher, which will be debited from your card’s account following the successful registration of the voucher. The minimum fee is EUR 1.
What should I do if I cannot receive my PIN?
Please contact our customer support team sending an email to cardservices@1PayAppcard.com.
Where is my PIN code?
You can send your PIN code to your mobile phone via SMS. Please log into your online banking system here https://my.1PayAppcard.com/?locale=en, go to section Cards and send your PIN to your phone number.
What should be done if access to the internet bank is blocked?
If access to your internet bank is blocked, please contact 1PayApp client service specialists
on weekdays from 9:00 a.m. to 6:00 p.m. EET by e-mail cardservices@1PayAppcard.com.
What should be done if my card is stolen or lost?
You have to take two steps.
How is the security of my funds guaranteed?
How can one activate the 3D Secure system?
To activate your card in Mastercard 3D Secure system please press here: https://pfs.cardinalcommerce.com/cardservices/Default.aspx and register your card. If you need help in card registration, please contact our customer support team by an e-mail to cardservices@1PayAppcard.com.
What should I do if I forget my PIN code?
You can receive your PIN code to your mobile phone via SMS. In order to receive PIN please log in into your online bank ( https://my.1PayAppcard.com/auth/login ) and go to the section Cards. There you will find option to send PIN on your phone.
